A practical conversation with HR experts on getting the record right in the conversations that matter most, without losing sight of the person in the room.
How confident are you that the record of your last difficult conversation was accurate, fair, and accessible to everyone in the room?
Recruitment interviews, performance reviews, disciplinary meetings, and wellbeing check-ins are some of the most important conversations HR teams have. They’re also the ones where the record matters most. What gets written down can shape decisions, follow-up actions, and how people feel they’ve been treated long after the meeting ends.
Yet many teams still rely on someone taking notes by hand while trying to stay present in the conversation. Details get missed, follow-up takes longer than it should, and the person taking notes can’t give their full attention to the person in front of them. For employees who are d/Deaf, have hearing loss, or are neurodivergent, following and remembering what was said in a high-stakes meeting can be even harder.